Returns Policy
We want you to be delighted with your purchase. If for any reason you’re not completely satisfied, we’re here to help.
Returning Your Order
You may return eligible items within 14 days of receiving your order.
To be eligible for a return, items must:
Be unused and in their original condition.
Be returned in their original packaging where possible.
Be securely packaged to prevent damage during transit.
Non-Returnable Items
Unfortunately, we cannot accept returns for:
Bespoke items.
Custom-made arrangements.
Items that have been used, damaged after delivery, or returned in an unsuitable condition (unless faulty).
Faulty or Damaged Items
If your order arrives damaged or you believe an item is faulty, please contact us within 48 hours of delivery.
Please include your order number and photographs of the item and packaging so we can resolve the issue as quickly as possible.
Refunds
Once your return has been received and inspected, we’ll notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.
Please note that original delivery charges are non-refundable unless the return is due to a fault or an error on our part.
Return Postage
Customers are responsible for the cost of returning unwanted items unless the item is faulty or we have sent the incorrect product. We recommend using a tracked delivery service, as we cannot be responsible for returns lost in transit.
Need Help?
If you have any questions about your order or would like to arrange a return, please get in touch via our Contact Us page or email us directly.
We’ll be happy to assist you!